Majenta Helpdesk Support Services offers access to our technical experts Monday to Friday 9am-5pm (excluding bank holidays) by telephone, email and our web-based Majenta Customer portal. All Helpdesk queries are subject to a guaranteed Service Level Agreement (SLA) based on the assigned issue priority level.
Whichever package you choose, you’ll beneﬁt from a host of value-added features. As well as dedicated support from our Majenta Helpdesk Support team.
We appreciate just how much you and your business rely on your Autodesk software. We also recognise that support needs vary from customer to customer. That’s why we’ve created a range of Helpdesk Support packages and pricing options.
What happens if you have an issue with your software that you cannot resolve yourself?
As an Autodesk Subscription or Maintenance customer, you will automatically beneﬁt from new software releases, enhancements and patches. Including the ability to log issues via the Autodesk Community forums. However, these will only get escalated to Autodesk Support after 24 hours. Following no response to the initial query on the Community forums. Due to the nature of this being a Community forum, there is no official response time limit via a Service Level Agreement (SLA).
Because of this, Majenta Subscription+ packages have been developed speciﬁcally to ensure that you get the help you need, when you need it. In addition to software support, our packages include a wide range of features. These will help you maximise your investment and ensure that your users realise the full potential of the software.
There are two Majenta Subscription+ packages available, Pro and Master, each offering you a level of service and support that is right for your business.
"We’ll be giving you guys 9 and 10’s"
"The Majenta team always goes the extra mile for us, especially when we need urgent advice or support. They understand the complex nature of our business too. That knowledge, combined with a progressive, ‘can do’ approach is particularly evident when helping us to realise the true potential of Autodesk Moldflow."
"Majenta went to great lengths to help tailor a solution to our specific requirements."